services

• This call will be used to determine your office's needs.
• We will answer any questions you have about logistics and pricing.
• Please have your goal in mind when joining the call. Take a look through our services to see what we offer.
• If there is something you would like done that is NOT listed on this page, please feel free to ask about it.  We may be able to accommodate you for those specialized needs!
• This call is NOT to be used for Dentrix questions and advice, that is the purpose of our services.

• Put protocols in place to make your insurance filing more streamlined (sufficient information = fewer denials!).
• Patient billing protocols to increase your office collections, and decrease your AR.
• Insurance fee schedules and benefits/coverage information are used to give more accurate patient quotes.
• Treatment Plan protocols. More accurate treatment plan information means better copay collections.
• Automate your month-end process, patient bills, reports, and more!

• Want your staff to be more proficient in using Dentrix? We've got you!
• Need some tips and tricks to keep your day running smoothly? We have lots of little things that can add up to a big change in making your job easier.
• New employees? Get them one-on-one help to ensure they are comfortable using Dentrix.
• Need a refresher for an employee or your whole staff? Just let us know what you want to focus on, and we'll take it from there!

•  Want to offer in-office payment plans and keep them organized? Let us show you how to use Payment Agreements to your advantage. Allow your patients to pay over a period of time, and choose whether or not you wish to apply finance charges or late fees.

• Utilize your schedule to its full potential.
• Balance your high and low production appointments on your schedule, whether you run one doctor column or multiple.
• Keep track of patients who break or cancel their appointments, and get them rescheduled so they don't fall through the cracks.

• Maximize the office's cash flow by minimizing collection periods. We will help your office create uniform processes to manage accounts receivable from the time a patient schedules their appointment to final payment collection from the insurance and patients.
• Weekly or monthly remote sessions to check your Ledger Reports,  helping to eliminate claim and pre-authorization errors or missteps.
• Utilizing Account Notes, Claim Status Notes and other methods, make your monthly billing process a breeze!

• We will submit your dental claims (mail and/or electronic submission) along with submitting any necessary attachments.  
• We will also provide follow-up on all claims and pre-auths. Consistent work on the claims aging report for all claims that have aged 30 days or more. 
• We will also submit appeals when needed.

• Don't want to spend your time sending out patient statements? We can take over printing and mailing your patient statements for you! 
• Billing statements are sent out monthly, collection letters are sent when prompted by the office.
• If you use an electronic communication system (Patient Engage, Solutionreach, Lighthouse 360, etc.) we can also send out past-due reminders to your patients for you.
• Focus on your patients, we'll focus on the billing. 

• Weekly remote sessions to post insurance payments for you. Spend less time worrying about entering payments, and more time focusing on patient care! 
• Weekly remote sessions to send your electronic claims and attachments for you.
• Need help getting claims paid from the insurance, but don't have time to keep up on it? Whether you need help weekly, monthly, or quarterly, we'll help you get your insurance payments!

• Need help collecting balances from patients? We can send out emails/ text messages and/or letters to prompt your patients to pay their bills. 
• While we are NOT a collections agency, we can save you time and frustration by reaching out to your patients and reminding them to pay for the services you have provided.
• Although we do not partner with any collections agencies, if you already have one, we will be happy to collaborate with them. We can send your severely overdue accounts to them for you.

Don't have an office manager?  Not a problem!

• Weekly or monthly remote check-ins to make sure everything is running smoothly.
• Weekly or monthly remote sessions to check that staff is following your office protocols when it comes to scheduling, billing, accounts receivable, and collecting patient information. 

•  Weekly or monthly remote sessions to ensure that your staff is verifying insurance benefits and eligibility and utilizing this information to its full potential. If we are provided with your insurance website logins, we can also help with overflow.

Looking at bringing a new employee on, but don't have the time to do all of the work? We can help with some or all of the following:

• Posting your job opening(s) to multiple platforms, such as LinkedIn, Craigslist, Facebook, etc.
• Sort through all applications to ensure only those who are qualified get into your hands.
• Provide the office with a pool of applicants that has been vetted.
• Perform over-the-phone and/or online interviews, using office-provided questions and guidelines.

• Do you need to have your new employee up and running on Dentrix ASAP? 
• Don't want to do a full 8-hour training? 
• Let us know what specific parts of Dentrix you NEED them to learn, and we will customize a training session for them that hits on the highlights only, no bells and whistles.
• This option does NOT include tips and tricks, we stick with instructions to get them up and running NOW!
• This option is typically a 4-hour session but can be customized to fit your needs.

• An 8-hour session to train your new staff member, ensuring they are comfortable with all aspects of Dentrix that they will need in their role. 
• You tell us what their role in the office is, and what you want to make sure they know backwards and forwards, we'll make it happen!
• Bells and whistles included, this option will show them tips & tricks to streamline the functions they need to do, creating less work for them, more productivity and more importantly, less frustration!!!

• In-person sessions must be scheduled for at least one 8-hour day at a time.  If less time is requested, you will still be billed for 8 hours, to compensate for the fact that other offices cannot be seen during that time.
• The office is responsible for all travel costs (airfare, hotel, rental car, etc.). Airfare and hotel costs will be billed upfront, and rental car/gas costs will be invoiced after the trip.
• For any additional questions about in-person sessions, please contact us.

• Make sure your patients are informed of the pending change of ownership or closing of your office.
• We will work with you to formulate a letter that gives your patients all of the information you would like to get across, including recommendations for other dental offices in the area if you are closing completely.
• We will generate the letters and mail them out for you with your return address.
• Price includes labor, supplies and stamps.